As we are currently facing unpredictable times and with everything changes from day to day we head into a new normal. Goat Island Dive and Snorkel will be operating on Level 2 and Level 1. We will do what we can to make sure our procedures are up to date and as safe as possible. We aim for our procedures to always be in line with the latest updates and guidelines from Ministry of Health, Work Safe, and then Scuba and Snorkel industry.
There might be some changes when you walk into our dive center, but our friendly staff is there to guide you and talk you through it all. At Level 2 we will keep physical distancing and all other rules laid out, so be patient and kind to other customers and staff as things might take a little bit longer than usual.
We do ask if you´re sick stay at home! We´d love to see you but let´s get healthy first! :)
Operational – If we cancel
There will be no fee if we cancel either due to weather or closing down due to COVID-19. No fee if the government forces us to close.
Customers – If you cancel
If the government closes your region (example Waikato move to level 3), or won´t allow for cross-region travel, there will be no charge. Should customers cancel due to illness, our normal 24-hour policy applies (please activity policies).
You get asked to leave
If you show up showing any flu-like symptoms, staff have the right to ask you to leave the premises and you will not be allowed to participate in the activity. No refund.
Should you be even slightly unsure, call us and we can talk it over. Always remember we are here to help!
Vulnerable people – High-risk group
It is our recommendation that vulnerable people; “People are at high risk if they are over 70, pregnant or have underlying health conditions. Underlying health conditions include those with liver disease, cancer, kidney disease, heart disease, diabetes, respiratory issues, or those with a compromised immune system, or who are on immunosuppressant medications.” Should not participate in any of our tours, activities, or courses during level 2. The reasoning being it is impossible to always keep a 1-meter distance while entering/exiting the water and while swimming in groups.
Hiring equipment and visiting our retail center should be safe.
Masks – PPE?
You do not have to wear a mask, but are welcome too! You will find that our staff will be when possible. Please note you cannot wear a mask when: Entering and Exiting the water or when in the water. Masks are no longer acceptable as PPE if they are wet.
If you have any questions about our new procedures or anything at all, do not hesitate to contact us, we are here to help.
Stay strong, be kind!
The team at Goat Island Dive and Snorkel.